Questions, answered
How is Floof different from other pet sitting platforms?
Floof only accepts sitters with professional experience in animal care — vet techs, rescue workers and seasoned pet professionals. Every sitter goes through a three-step vetting process: a scenario-based application, a live Zoom interview and a background check. Only the most qualified and compassionate candidates are approved.
What services does Floof offer?
Boarding (overnight care at the sitter's home), house sitting (overnight care in your home), drop-in visits (quick checks for food, water or meds), dog walking and day care.
What is the Floof Guarantee?
If anything goes wrong before or during your booking — cancellations, concerns or emergencies — contact us and we will step in to arrange backup care or conduct a welfare check. Your pet will never be left without support.
Is Floof available in my area?
Floof currently operates across Alberta including Calgary, Edmonton and surrounding areas. We are expanding quickly, and you can join our waitlist if you want Floof in your city.
Do you offer emergency or same-day bookings?
Yes. Search for a sitter as you normally would and filter by availability — many sitters accept same-day requests.
Are your sitters insured?
Many sitters carry their own pet care insurance, and you can filter for sitters who note insurance on their profiles. Floof provides the platform connecting pet parents with trusted independent sitters; each sitter operates as their own service provider. We recommend discussing specific questions directly with your sitter.
Can I meet the sitter before booking?
Absolutely. You can schedule a virtual or in-person meet and greet before confirming a booking, at no extra cost.
Can I pay my sitter directly?
We strongly advise against it. Bookings made outside Floof are not covered by our Worry-Free Guarantee, sitter monitoring, emergency wellness support or dispute resolution. Any sitter arranging bookings off-platform is in violation of our policies and may be permanently removed.